Our contact details

At Stourport Sports Club, we are 100% committed to protecting the privacy and security of our customers, suppliers, employees, and website visitors.

This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

For all our services, the data controller – the company that is responsible for your privacy, is Stourport Sports Club Ltd.

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)
• Information you give to us when you browse our website, including your IP address and device type
• For employees: Application and payroll details and personnel records

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Perform our contract with you
• Provide you with the best customer service and support

When browsing our website we will be able to collect information about your phone or laptop, including your IP address and device type. We will use this information:

• To improve our website and set default options for you
• Protect our website
• To prevent and detect fraud against either you or Stourport Sports Club and to meet our legal obligations about looking after your data.

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our business.  We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

Under the General Data protection Regulation (GDPR), the lawful bases we rely on for processing information are:

1. Your consent: Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us info@stourportsportsclub.co.uk  However, if you do so, you may not be able to use our website or our services further.

1. We have a contractual obligation: When you make contact through our website, buy a service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

1. We have a legal obligation: We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.
2. We have a legitimate interest: We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:

• whether the same objective could be achieved through other means
• whether processing (or not processing) might cause you harm
• whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

• record-keeping for the proper and necessary administration of our business
• responding to unsolicited communication from you to which we believe you would expect a response
• protecting and asserting the legal rights of any party
• insuring against or obtaining professional advice that is required to manage business risk
• protecting your interests where we believe we have a duty to do so

We do not and will not sell any of your personal data to any third party. We do not share your information unless we have your consent or a legal obligation to do so.

If we have received your consent to do so, we will send you marketing messages by email, to keep you aware of what we are doing as an organisation and help you enjoy the range of services we offer. If you no longer wish to receive messages from us then we can stop at any time. You can do this by contacting us on info@stourportsportsclub.com

We will hold onto your information for as long as we are providing a service to you or your organisation. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes or prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you are no longer using our services.

In particular:

1. Booking forms are retained as part of our accounting records to support the audit process for seven years
2. Information in connection with a job application may be kept for up to three years in case we decide to contact you at a later date.
3. If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.

All information is disposed of in accordance with our data retention policy.

You have a lot of rights relating to your personal information:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Please contact us at info@stourportsportsclub.com if you wish to make a request.

We may change the information in this policy from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on our website or by email, so that you are able to review the changes.

If you are not happy with our privacy policy or if you have any complaint then you should tell us by email. Our address is info@stourportsportsclub.com If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113